UAE
Hospitality Reservations Specialist – Guest Experience
Novotel Hotels
- Industry Type
- Hotels, Hospitality
- Functional Area
- Hospitality Operations Industry Hotels, Hospitality
- Nationality
- Any
- Keywords
- Hospitality Experience Opera Proficiency
Job Description
Novotel Hotels in Dubai is looking for a Hospitality Reservations Specialist focused on guest experience. The role is within the hospitality operations sector and welcomes candidates with a range of experience levels.
- Position
- Hospitality Reservations Specialist – Guest Experience
- Company
- Novotel Hotels
- Location
- Dubai, UAE
- Industry
- Hotels, Hospitality
- Experience
- 1 to 20 years
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About the role: Hospitality Reservations Specialist – Guest Experience
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Hospitality Reservations Specialists in guest experience handle booking requests and manage reservations for hotels and other lodging establishments. They work closely with guests to ensure a smooth booking process and provide excellent customer service. These professionals typically work in hotel reservation departments or call centers.
What this role usually involves
- Respond to guest inquiries about room availability and rates.
- Manage and update reservation systems accurately.
- Coordinate with other hotel departments to ensure guest needs are met.
- Handle changes, cancellations, and special requests from guests.
- Provide information about hotel services and promotions.
- Maintain records of bookings and guest communications.
Skills employers usually look for
- Strong communication and interpersonal skills.
- Attention to detail and accuracy.
- Ability to use reservation and booking software.
- Problem-solving and conflict resolution abilities.
- Good organizational and multitasking skills.
- Customer service orientation.
Usual qualifications
- A high school diploma or equivalent is usually required.
- Training or certification in hospitality or customer service is beneficial.
- Experience with reservation systems is an advantage.
- Basic computer skills are essential.
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