Mandarin & Cantonese Customer Support Specialist
CB Talents
- Industry Type
- Sales, Consulting
- Functional Area
- Sales and Customer Service Industry Sales, Consulting
- Nationality
- Any
- Keywords
- or Freshdesk
Job Description
CB Talents is looking for a Mandarin and Cantonese Customer Support Specialist to join their team in Kuala Lumpur, Malaysia. The role involves providing customer support in Mandarin, Cantonese, and English.
- Position
- Mandarin & Cantonese Customer Support Specialist
- Company
- CB Talents
- Location
- Kuala Lumpur, Malaysia
- Industry
- Sales, Consulting
- Experience
- 1 to 20 years
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About the role: Mandarin & Cantonese Customer Support Specialist
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
A Mandarin & Cantonese Customer Support Specialist assists customers by addressing their inquiries and resolving issues in Mandarin and Cantonese. They typically work in sales or consulting environments, supporting clients through various communication channels such as phone, email, or chat.
What this role usually involves
- Respond to customer inquiries in Mandarin and Cantonese promptly and professionally.
- Provide product or service information to customers to assist their decision-making.
- Resolve customer complaints and issues effectively to ensure satisfaction.
- Collaborate with sales and consulting teams to support customer needs.
- Maintain accurate records of customer interactions and transactions.
Skills employers usually look for
- Fluency in Mandarin and Cantonese, both spoken and written.
- Strong communication and interpersonal skills.
- Problem-solving abilities to address customer concerns.
- Patience and empathy when dealing with customers.
- Basic computer skills and familiarity with customer support software.
Usual qualifications
- A diploma or degree in business, communications, or a related field is often preferred.
- Proficiency in Mandarin and Cantonese languages is essential.
- Experience in customer service or support roles is advantageous.
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