UAE
Senior IT Service Delivery Lead - ITSM, ITIL, Automation
Qureos
- Industry Type
- IT
- Functional Area
- IT OperationsService Management Industry IT
- Nationality
- Any
- Keywords
- ITSM Platform Management ITIL Process Governance Asset and Software License Management Vendor Relationship Management Cost Control Strategies Se
Job Description
Qureos is looking for a Senior IT Service Delivery Lead in Dubai, UAE. The role involves managing the ITSM platform, implementing ITIL processes, overseeing asset management and software licenses, and maintaining vendor relationships. The position also includes leading cross-functional teams and developing dashboards to ensure scalable IT service delivery.
- Position
- Senior IT Service Delivery Lead - ITSM, ITIL, Automation
- Company
- Qureos
- Location
- Dubai, UAE
- Industry
- IT
- Experience
- 1 to 20 years
Responsibilities
- Manage the ITSM platform.
- Implement ITIL processes.
- Oversee asset management and software licenses.
- Maintain vendor relationships focusing on cost control and quality of service.
- Lead cross-functional teams.
- Develop dashboards.
- Ensure scalable IT service delivery.
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About the role: Senior IT Service Delivery Lead - ITSM, ITIL, Automation
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Senior IT Service Delivery Leads oversee the delivery of IT services to ensure they meet business needs and customer expectations. They typically work in IT departments of large organizations or IT service providers, focusing on service management frameworks like ITSM and ITIL. Their role often involves leading teams and driving automation to improve service efficiency.
What this role usually involves
- Manage and coordinate IT service delivery processes to meet agreed service levels.
- Lead and support teams responsible for IT service management and automation initiatives.
- Implement and maintain ITIL-based service management practices.
- Monitor service performance and drive continuous improvement activities.
- Collaborate with stakeholders to align IT services with business requirements.
- Ensure effective communication between IT teams and business users.
Skills employers usually look for
- Strong knowledge of IT Service Management (ITSM) and ITIL frameworks.
- Experience with automation tools and processes in IT service delivery.
- Leadership and team management abilities.
- Problem-solving and analytical skills.
- Good communication and stakeholder management skills.
- Ability to manage multiple projects and priorities.
Usual qualifications
- A degree or diploma in Information Technology, Computer Science, or related field.
- Certifications in ITIL or other IT service management frameworks.
- Experience or training in automation technologies.
- Project management or leadership training is often beneficial.
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