Trainee IT Helpdesk Analyst
Placemently
- Industry Type
- IT
- Functional Area
- IT Support Industry IT
- Nationality
- Any
- Keywords
- User Account Administration Active Directory Management
Job Description
Placemently is looking for a Trainee IT Helpdesk Analyst to support their IT team in Edgbaston, United Kingdom. The role involves helping with user account administration tasks such as onboarding new employees, managing departures, and handling password resets in Active Directory.
- Position
- Trainee IT Helpdesk Analyst
- Company
- Placemently
- Location
- Edgbaston, United Kingdom
- Industry
- IT
- Experience
- 1 to 20 years
Responsibilities
- Assist with user account administration including onboarding new starters, managing departures, and facilitating password resets within Active Directory.
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About the role: Trainee IT Helpdesk Analyst
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Trainee IT Helpdesk Analysts provide technical support and assistance to users experiencing computer or software issues. They typically work in IT departments of various organizations or for IT service providers, helping to resolve problems and maintain smooth operation of computer systems.
What this role usually involves
- Respond to user inquiries and troubleshoot technical problems.
- Assist in setting up and configuring hardware and software.
- Document issues and solutions for future reference.
- Escalate complex problems to senior IT staff when necessary.
- Maintain records of support requests and resolutions.
Skills employers usually look for
- Basic knowledge of computer hardware and software.
- Good communication and customer service skills.
- Problem-solving abilities.
- Ability to work well in a team.
- Willingness to learn and adapt to new technologies.
Usual qualifications
- A diploma or degree in Information Technology, Computer Science, or related field is usually expected.
- Basic certifications in IT support or helpdesk (such as CompTIA A+) can be beneficial.
- Strong computer literacy and familiarity with common operating systems.
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