الإمارات
Associate IT Customer support – UAE Nationals
KBR, Inc.
- Industry Type
- IT
- Functional Area
- IT SupportHelp Desk Industry IT
- Nationality
- Any
- Keywords
- Service Restoration
Job Description
KBR, Inc. is looking for an Associate IT Customer Support professional in Abu Dhabi, UAE. The role involves answering questions about procedures, transactions, system status, and working with network services and application developers to restore service and identify problems.
- Position
- Associate IT Customer support – UAE Nationals
- Company
- KBR, Inc.
- Location
- Abu Dhabi, UAE
- Industry
- IT
- Experience
- 1 to 20 years
Responsibilities
- Answer questions related to procedures, transactions, system status, interactions with network services, and application developers.
- Restore service and usability.
- Identify problems.
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About the role: Associate IT Customer support – UAE Nationals
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Associate IT Customer Support professionals assist users by resolving technical issues and providing guidance on IT products and services. They typically work in IT departments of companies, service centers, or technology firms, supporting both internal staff and external customers.
What this role usually involves
- Respond to customer inquiries and troubleshoot technical problems.
- Provide support for software, hardware, and network issues.
- Document and track support requests using helpdesk software.
- Escalate complex issues to higher-level IT staff when necessary.
- Assist in setting up and configuring IT equipment for users.
Skills employers usually look for
- Good communication and interpersonal skills.
- Basic knowledge of computer systems and networks.
- Problem-solving and analytical abilities.
- Patience and customer service orientation.
- Familiarity with common operating systems and software applications.
Usual qualifications
- A diploma or degree in Information Technology, Computer Science, or related field is usually expected.
- Basic certifications in IT support or customer service can be beneficial.
- Strong computer literacy and willingness to learn new technologies.
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