CUSTOMER SERVICE BACK-END (EXECUTIVE)
Sperton Global AS
- Industry Type
- Construction, Civil Engineering
- Functional Area
- Engineering
- Nationality
- Any
- Keywords
- Case Management Complaint Resolution Internal Coordination Customer Service Problem Solving
Job Description
Sperton Global AS is looking for a Customer Service Back-End Executive in Kuala Lumpur, Malaysia. The role involves managing back-end customer service operations, including investigating cases, resolving complaints, and coordinating with internal teams to ensure timely and accurate issue resolution.
- Position
- CUSTOMER SERVICE BACK-END (EXECUTIVE)
- Company
- Sperton Global AS
- Location
- Kuala Lumpur, Malaysia
- Industry
- Construction, Civil Engineering
- Functional area
- Engineering
- Experience
- 1 to 20 years
Responsibilities
- Manage back-end operations of customer service.
- Investigate customer cases.
- Resolve customer complaints.
- Coordinate with internal teams to ensure timely and accurate resolution of customer issues within the defined Service Level Agreement (SLA).
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About the role: CUSTOMER SERVICE BACK-END (EXECUTIVE)
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Customer Service Back-End Executives support the customer service team by managing and processing information related to client requests and project details. They typically work in construction and civil engineering companies, often in office settings, ensuring smooth communication between clients and project teams.
What this role usually involves
- Handle and update customer data and records accurately.
- Coordinate with different departments to resolve client issues.
- Process orders, requests, and documentation related to construction projects.
- Provide support to front-end customer service staff.
- Maintain communication logs and prepare reports as needed.
Skills employers usually look for
- Good communication and interpersonal skills.
- Attention to detail and accuracy in data handling.
- Basic knowledge of construction or civil engineering terminology.
- Ability to use office software and customer management systems.
- Problem-solving skills and ability to work in a team.
Usual qualifications
- A diploma or degree in business administration, civil engineering, or related field is usually expected.
- Basic training or certification in customer service can be beneficial.
- Familiarity with construction industry processes is an advantage.
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