Customer Support Specialist - Taiwanese and Englishspeakers
Cross Border Talents
- Industry Type
- Construction, Civil Engineering
- Functional Area
- Engineering
- Nationality
- Any
- Keywords
- Time Management
Job Description
Cross Border Talents is looking for a Customer Support Specialist who speaks Taiwanese and English to join their team in Kuala Lumpur, Malaysia. The role is within the construction and civil engineering industry.
- Position
- Customer Support Specialist - Taiwanese and Englishspeakers
- Company
- Cross Border Talents
- Location
- Kuala Lumpur, Malaysia
- Industry
- Construction, Civil Engineering
- Experience
- 1 to 20 years
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About the role: Customer Support Specialist - Taiwanese and Englishspeakers
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Customer Support Specialists in the construction and civil engineering sectors assist clients and project teams by providing clear communication and resolving inquiries. They typically work in offices or project sites, supporting both local and international stakeholders, often using multiple languages such as Taiwanese and English.
What this role usually involves
- Respond to customer inquiries and provide timely solutions related to construction projects.
- Coordinate communication between clients, contractors, and internal teams.
- Maintain accurate records of customer interactions and project details.
- Assist in preparing reports and documentation for project updates.
- Support the resolution of technical or administrative issues raised by customers.
Skills employers usually look for
- Strong communication skills in Taiwanese and English.
- Good understanding of construction and civil engineering terminology.
- Problem-solving and conflict resolution abilities.
- Organizational skills to manage multiple customer requests.
- Basic computer skills for data entry and report preparation.
Usual qualifications
- A diploma or degree in civil engineering, construction management, or related fields is usually expected.
- Proficiency in Taiwanese and English languages.
- Experience or training in customer service or support roles.
- Familiarity with construction industry practices and terminology.
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