السعودية
Guest Service Agent
Hilton
- Industry Type
- Air Conditioning, Refrigeration, HVAC
- Functional Area
- Hospitality Industry AirConditioning, Refrigeration, HVAC
- Nationality
- Any
- Keywords
- Communication
Job Description
Hilton in Riyadh, Saudi Arabia is looking for a Guest Service Agent to provide excellent reception services to guests. The role includes managing guest check-in and check-out and completing required audits as part of the Front Office Team.
- Position
- Guest Service Agent
- Company
- Hilton
- Location
- Riyadh, Saudi Arabia
- Industry
- Air Conditioning, Refrigeration, HVAC
- Experience
- 1 to 20 years
Responsibilities
- Deliver exceptional reception services to guests.
- Ensure a smooth experience from check-in through check-out.
- Complete audits as required.
- Serve on the Front Office Team to provide services for guests.
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About the role: Guest Service Agent
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Guest Service Agents in the air conditioning, refrigeration, and HVAC industry assist customers by providing information, handling inquiries, and ensuring a positive service experience. They typically work in customer service centers, showrooms, or company offices related to HVAC services and products.
What this role usually involves
- Greet and assist customers with their service needs and inquiries.
- Provide information about HVAC products and services.
- Schedule appointments or service visits for customers.
- Handle customer complaints and resolve issues professionally.
- Maintain records of customer interactions and transactions.
- Coordinate with technical teams to ensure customer satisfaction.
Skills employers usually look for
- Good communication and interpersonal skills.
- Basic knowledge of HVAC products and services.
- Problem-solving abilities.
- Organizational skills to manage appointments and records.
- Ability to use computer systems and customer management software.
- Patience and a customer-focused attitude.
Usual qualifications
- A high school diploma or equivalent is commonly required.
- Training or certification in customer service is beneficial.
- Basic understanding of HVAC systems is an advantage.
- Good command of English; additional languages can be helpful.
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