الإمارات
Head of IT Services
Cognita Schools
- Industry Type
- IT
- Functional Area
- IT Industry IT
- Nationality
- Any
- Keywords
- Strategic Leadership IT Service Management ITSM Global IT Operations Equal Opportunity Employment Diversity and Inclusion
Job Description
Cognita Schools in Abu Dhabi is looking for a Head of IT Services to lead and improve their global IT Service Desk and IT Service Management functions. This role focuses on strategic leadership in IT services.
- Position
- Head of IT Services
- Company
- Cognita Schools
- Location
- Abu Dhabi, UAE
- Industry
- IT
- Experience
- 1 to 20 years
Responsibilities
- Lead the delivery and continuous improvement of Cognita’s global IT Service Desk and IT Service Management (ITSM) functions.
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About the role: Head of IT Services
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
A Head of IT Services leads the IT department to ensure smooth and efficient technology operations within an organization. They typically work in various industries including corporate offices, IT companies, and service providers, managing teams and IT infrastructure.
What this role usually involves
- Develop and implement IT service strategies aligned with business goals
- Manage IT service delivery and support teams to maintain high service quality
- Oversee the maintenance and upgrading of IT systems and infrastructure
- Coordinate with other departments to understand and meet their IT needs
- Ensure compliance with IT policies and best practices
- Monitor IT performance and prepare reports for senior management
Skills employers usually look for
- Strong leadership and team management abilities
- Excellent problem-solving and decision-making skills
- Good understanding of IT infrastructure and service management
- Effective communication and interpersonal skills
- Ability to manage budgets and resources
- Knowledge of current IT trends and technologies
Usual qualifications
- A degree in Information Technology, Computer Science, or related field
- Professional certifications in IT service management (e.g., ITIL) are advantageous
- Proven experience in IT management roles
- Continuous learning to keep up with evolving technology
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