الإمارات
Hospitality Concierge — Guest Call Center
Millennium-Hotels-and-Resorts-Mea
- Industry Type
- Hotels, Hospitality
- Functional Area
- Hospitality Services Industry Hotels, Hospitality
- Nationality
- Any
- Keywords
- Customer Service Communication Skills Telephone Etiquette ProblemSolving
Job Description
Millennium Hotels & Resorts MEA in Dubai is looking for a Hospitality Concierge to handle guest calls. The role involves warmly welcoming every guest call and providing professional service to improve the guest experience.
- Position
- Hospitality Concierge — Guest Call Center
- Company
- Millennium-Hotels-and-Resorts-Mea
- Location
- Dubai, UAE
- Industry
- Hotels, Hospitality
- Experience
- 1 to 20 years
Responsibilities
- Warmly welcome every guest call.
- Provide professional service to enhance the guest experience during their stay.
Show the original advert
Please register or log in to see the full job description. Register / Log in
About the role: Hospitality Concierge — Guest Call Center
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Hospitality Concierges in a Guest Call Center assist hotel guests by handling inquiries, reservations, and service requests over the phone. They typically work in hotels, resorts, or hospitality service centers, ensuring guests have a positive experience through effective communication and problem-solving.
What this role usually involves
- Answer guest calls promptly and courteously
- Provide information about hotel services, amenities, and local attractions
- Assist with booking reservations and special requests
- Handle guest complaints and resolve issues efficiently
- Coordinate with other hotel departments to fulfill guest needs
- Maintain accurate records of guest interactions and requests
Skills employers usually look for
- Excellent communication and listening skills
- Strong customer service orientation
- Ability to multitask and manage time effectively
- Problem-solving and conflict resolution abilities
- Familiarity with hotel management software
- Attention to detail and organizational skills
Usual qualifications
- A high school diploma or equivalent is commonly required
- Training or certification in hospitality or customer service is beneficial
- Basic computer skills and familiarity with call center technology
- Good command of English; additional languages are an advantage
Similar jobs
- Distribution Manager Yas Plaza Hotels by Aldar Hospitality
- Guest Experience Associate — Front Desk Yas Plaza Hotels by Aldar Hospitality
- Luxury Inventory Steward for Hospitality Stores SO/ Hotels & Resorts
- Order Taker, Food & Beverage Yas Plaza Hotels by Aldar Hospitality
- Room Service Order Taker - Elevate Guest Experience Yas Plaza Hotels by Aldar Hospitality
- Graduate Analyst, Hotels & Hospitality (UAE National) JLL