الإمارات
IT Support Specialist (L1/L2) – Windows & Network Expert
Jobenvo
- Industry Type
- IT
- Functional Area
- IT Support Industry IT
- Nationality
- Any
- Keywords
- Windows Server expertise Active Directory proficiency DNSDHCP understanding Network basics knowledge Security awareness
Job Description
Jobenvo is looking for an IT Support Specialist (L1/L2) in Dubai, UAE. The role involves providing first and second line support for desktops and laptops, with a focus on Windows and network systems.
- Position
- IT Support Specialist (L1/L2) – Windows & Network Expert
- Company
- Jobenvo
- Location
- Dubai, UAE
- Industry
- IT
- Experience
- 1 to 20 years
Responsibilities
- Deliver first and second line support for desktops and laptops.
Requirements
- Solid knowledge in Windows Server, Active Directory, DNS/DHCP, network basics, and security.
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About the role: IT Support Specialist (L1/L2) – Windows & Network Expert
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
IT Support Specialists provide technical assistance and support for computer systems, networks, and software. They typically work in office environments, IT departments, or for service providers supporting various clients. Their role involves troubleshooting issues, maintaining system performance, and ensuring smooth IT operations.
What this role usually involves
- Respond to and resolve hardware, software, and network issues for users.
- Install, configure, and maintain computer systems and network equipment.
- Monitor system performance and perform regular maintenance tasks.
- Assist in setting up user accounts and permissions.
- Document technical issues and solutions for future reference.
- Collaborate with other IT team members to improve system reliability.
Skills employers usually look for
- Strong knowledge of Windows operating systems and network protocols.
- Ability to diagnose and troubleshoot hardware and software problems.
- Good communication skills to assist users effectively.
- Familiarity with common IT tools and remote support software.
- Basic understanding of network security principles.
- Organizational skills to manage multiple support requests.
Usual qualifications
- A diploma or degree in Information Technology, Computer Science, or related field is usually expected.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are advantageous.
- Basic training or coursework in networking and system administration.
- Previous experience or internships in IT support roles are beneficial.
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