الإمارات
Job-Id: 55587
Senior Contact Center Solutions Lead (24/7 IT Ops)
Abu Dhabi Islamic Bank PJSC
- Industry Type
- IT
- Functional Area
- IT Infrastructure or IT Operations Industry IT
- Nationality
- Any
- Keywords
- Team Leadership Vendor Management Technical Improvement Strategy IT Architectural Alignment Contact Center IT Systems Management Incident Coordi
Job Description
The Senior Contact Center Solutions Lead at Abu Dhabi Islamic Bank PJSC in Abu Dhabi will lead a team to manage IT systems for contact center channels. The role involves ensuring system health and availability 24/7, managing vendor SLAs, and driving technical improvements aligned with architectural principles.
- Position
- Senior Contact Center Solutions Lead (24/7 IT Ops)
- Company
- Abu Dhabi Islamic Bank PJSC
- Location
- Abu Dhabi, UAE
- Industry
- IT
- Experience
- 1 to 20 years
Responsibilities
- Lead a team.
- Document requirements.
- Manage vendor Service Level Agreements (SLAs).
- Drive technical improvements aligned with architectural principles.
- Oversee IT systems across contact center channels.
- Ensure health and availability of systems 24/7.
- Coordinate incidents, tickets, and management activities.
Show the original advert
The incumbent will lead a team, document requirements, manage vendor Service Level Agreements (SLAs), and drive technical improvements while aligning with architectural principles. The role encompasses overseeing IT systems across contact center channels, ensuring their health and availability 24/7, and coordinating incidents, tickets, and management activities.
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