الإمارات
Manager - IT Services Support
Roads and Transport Authority
- Industry Type
- IT
- Functional Area
- IT Infrastructure Management Industry IT
- Nationality
- Any
- Keywords
- Configuration Management Version Control Documentation Management Enterprise Architecture Standards Compliance Staff Scheduling Operational Proc
Job Description
The Manager - IT Services Support at Roads and Transport Authority in Dubai will manage configuration items, maintain version control, and oversee documentation. The role includes supervising daily staff scheduling and ensuring compliance with operational procedures.
- Position
- Manager - IT Services Support
- Company
- Roads and Transport Authority
- Location
- Dubai, UAE
- Industry
- IT
- Experience
- 1 to 20 years
Responsibilities
- Manage Configuration Items (CIs), maintain version control, and oversee related documentation to ensure accuracy, traceability, and adherence to enterprise architecture standards.
- Oversee the maintenance of the support services catalog.
- Supervise daily staff scheduling.
- Monitor compliance with established operational procedures.
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About the role: Manager - IT Services Support
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Managers in IT Services Support oversee the delivery and maintenance of technology services within an organization. They typically work in IT departments of various industries, ensuring that IT systems run smoothly and user issues are resolved efficiently.
What this role usually involves
- Lead and manage the IT support team to provide effective technical assistance.
- Develop and implement IT support policies and procedures.
- Monitor and improve IT service performance and user satisfaction.
- Coordinate with other departments to address IT-related needs and challenges.
- Manage incident and problem resolution processes.
- Prepare reports on IT service metrics and team performance.
Skills employers usually look for
- Strong leadership and team management abilities.
- Good understanding of IT systems and infrastructure.
- Problem-solving and analytical skills.
- Effective communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize work.
- Familiarity with IT service management tools and practices.
Usual qualifications
- A degree or diploma in Information Technology, Computer Science, or related field.
- Experience in IT support or service management roles.
- Knowledge of IT service management frameworks such as ITIL is often preferred.
- Certifications in IT management or support can be advantageous.
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