الإمارات
Senior IT Service Delivery Manager
Solutions21
- Industry Type
- IT
- Functional Area
- IT Operations Management Industry IT
- Nationality
- Any
- Keywords
- Leadership in major incidents Service transition management Operational governance Prioritization and delivery planning Assessment of demand impa
Job Description
Solutions21 is looking for a Senior IT Service Delivery Manager in Abu Dhabi, UAE. The role involves leading major incidents, managing service transitions, and overseeing operational governance. The candidate will translate customer priorities into delivery plans and assess the impact of new demands on service quality, capacity, and cost.
- Position
- Senior IT Service Delivery Manager
- Company
- Solutions21
- Location
- Abu Dhabi, UAE
- Industry
- IT
- Experience
- 1 to 20 years
Responsibilities
- Lead major incidents, service transitions, and operational governance.
- Translate customer priorities into clear delivery plans.
- Assign responsibilities and outline actions effectively.
- Assess the impact of new demands on service quality, capacity, and cost.
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About the role: Senior IT Service Delivery Manager
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
A Senior IT Service Delivery Manager oversees the delivery of IT services to ensure they meet the needs of the business and its customers. They typically work in IT companies, large corporations, or service providers, coordinating teams and managing service quality.
What this role usually involves
- Manage and monitor IT service delivery to meet agreed service levels.
- Coordinate between IT teams and business units to ensure effective communication.
- Develop and implement service improvement plans.
- Handle escalations and resolve service issues promptly.
- Prepare reports on service performance and customer satisfaction.
- Lead and mentor service delivery teams.
Skills employers usually look for
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Problem-solving and conflict resolution skills.
- Good understanding of IT service management frameworks like ITIL.
- Ability to manage multiple projects and priorities.
- Analytical skills to assess service performance and implement improvements.
Usual qualifications
- A degree or diploma in Information Technology, Computer Science, or related field.
- Certifications in IT service management such as ITIL are often preferred.
- Experience in project management or service delivery roles.
- Continuous professional development in IT management and leadership.
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