الإمارات
Senior IT Service Delivery Specialist
Scope Investment
- Industry Type
- IT
- Functional Area
- IT Industry IT
- Nationality
- Any
- Keywords
- Software License Management
Job Description
Scope Investment in Dubai is looking for a Senior IT Service Delivery Specialist. The role involves managing IT service delivery, IT operations, and IT service management tasks, including ownership of the IT service management platform and ITIL process governance.
- Position
- Senior IT Service Delivery Specialist
- Company
- Scope Investment
- Location
- Dubai, UAE
- Industry
- IT
- Experience
- 1 to 20 years
Responsibilities
- Hands-on ownership of the IT service management platform
- ITIL process governance
- Managing service performance
- IT asset management
- Software license management
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About the role: Senior IT Service Delivery Specialist
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Senior IT Service Delivery Specialists manage and oversee the delivery of IT services to ensure they meet the needs of businesses and users. They typically work in IT departments of various organizations or for IT service providers, coordinating between technical teams and clients to maintain service quality.
What this role usually involves
- Monitor and manage IT service delivery to meet agreed standards and service levels.
- Coordinate with technical teams to resolve service issues and improve performance.
- Communicate with clients or internal stakeholders to understand their IT service needs.
- Develop and implement service delivery processes and best practices.
- Prepare reports on service performance and suggest improvements.
- Support the planning and execution of IT service projects.
Skills employers usually look for
- Strong understanding of IT service management frameworks and tools.
- Good communication and interpersonal skills to liaise with clients and teams.
- Problem-solving skills to address and resolve service issues.
- Organizational skills to manage multiple tasks and priorities.
- Ability to analyze service performance data and generate reports.
- Knowledge of IT infrastructure and software applications.
Usual qualifications
- A degree or diploma in Information Technology, Computer Science, or a related field.
- Certifications in IT service management such as ITIL are often preferred.
- Experience with service delivery tools and software.
- Training in project management or related areas can be beneficial.
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