الإمارات
Team Lead - IT Field Technical Support
CBRE Group, Inc.
- Industry Type
- IT
- Functional Area
- IT Industry IT
- Nationality
- Any
- Keywords
- Exceptional Verbal Communication
Job Description
CBRE Group, Inc. is looking for a Team Lead in IT Field Technical Support based in Dubai, UAE. The role involves working closely with business leaders to understand their needs and ensure IT services support business goals.
- Position
- Team Lead - IT Field Technical Support
- Company
- CBRE Group, Inc.
- Location
- Dubai, UAE
- Industry
- IT
- Experience
- 1 to 20 years
Responsibilities
- Engage directly with business leaders to understand their needs and expectations.
- Ensure that IT services align with business objectives and strategies.
Requirements
- Exceptional verbal communication skills are required.
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About the role: Team Lead - IT Field Technical Support
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
A Team Lead in IT Field Technical Support manages and guides a group of technical support specialists who provide on-site assistance to clients. They typically work in IT service companies, telecommunications, or large organizations with extensive IT infrastructure.
What this role usually involves
- Supervise and coordinate the daily activities of the technical support team.
- Ensure timely resolution of technical issues reported by clients.
- Provide training and support to team members to enhance their skills.
- Maintain communication between clients and the technical team to ensure satisfaction.
- Monitor and report on team performance and service quality.
- Assist in developing technical support procedures and best practices.
Skills employers usually look for
- Strong technical knowledge of IT hardware and software.
- Good leadership and team management abilities.
- Effective communication and interpersonal skills.
- Problem-solving and troubleshooting expertise.
- Ability to work under pressure and manage multiple tasks.
- Customer service orientation.
Usual qualifications
- A diploma or degree in Information Technology, Computer Science, or related field is usually expected.
- Certifications in IT support or networking (such as CompTIA A+, Network+) are advantageous.
- Experience in technical support roles is commonly required.
- Training in team leadership or management is beneficial.
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