QATAR
Customer Service Agents (3 to 6 months Contract)
PPL Dynamics
- Industry Type
- Sales, Consulting
- Functional Area
- Contact Center, Customer Support Industry Sales, Consulting
- Nationality
- Any
- Keywords
- ProblemSolving
Job Description
PPL Dynamics is hiring Customer Service Agents on a 3 to 6 months contract in Doha, Qatar. The role involves escalating queries to senior staff and assisting with action plans to improve reservation sales and related business.
- Position
- Customer Service Agents (3 to 6 months Contract)
- Company
- PPL Dynamics
- Location
- Doha, Qatar
- Industry
- Sales, Consulting
- Experience
- 1 to 20 years
Responsibilities
- Escalate queries appropriately to senior Contact Center staff for resolution.
- Assist in the preparation and execution of action plans aimed at enhancing reservation sales and related business.
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About the role: Customer Service Agents (3 to 6 months Contract)
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
Customer Service Agents assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail environments, or offices within sales and consulting industries.
What this role usually involves
- Respond to customer inquiries via phone, email, or chat.
- Resolve customer complaints and provide appropriate solutions.
- Maintain records of customer interactions and transactions.
- Provide information about products and services to customers.
- Collaborate with other departments to address customer needs.
- Follow up with customers to ensure their issues are resolved.
Skills employers usually look for
- Good communication and interpersonal skills.
- Problem-solving abilities.
- Patience and empathy when dealing with customers.
- Basic computer and data entry skills.
- Ability to work in a team environment.
- Time management and organizational skills.
Usual qualifications
- A high school diploma or equivalent is usually required.
- Training in customer service or related fields is beneficial.
- Basic knowledge of sales and consulting concepts can be helpful.
- Proficiency in the local language and English is often expected.
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