UAE
Head of Training & Quality — Luxury Hospitality (Dubai)
Kempinski Hotels SA
- Industry Type
- Hotels, Hospitality
- Functional Area
- Human Resources Training Development Industry Hotels, Hospitality
- Nationality
- Any
- Keywords
- Leadership and Management Talent Development Quality Assurance Guest Service Excellence eLearning Strategy and Implementation
Job Description
Kempinski Hotels in Dubai is looking for a Head of Training & Quality to improve quality standards and develop talent using online and offline learning tools. The role focuses on enhancing guest service and supporting hotel profitability.
- Position
- Head of Training & Quality — Luxury Hospitality
- Company
- Kempinski Hotels SA
- Location
- Dubai, UAE
- Industry
- Hotels, Hospitality
- Experience
- 1 to 20 years
Responsibilities
- Maintain continuous improvement of quality standards.
- Leverage online and offline learning tools.
- Develop talent across the hotels to ensure exceptional guest service and maximize profitability.
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About the role: Head of Training & Quality — Luxury Hospitality (Dubai)
General information about this type of role, not from the employer. The employer's actual requirements may differ, so always check the job details above.
A Head of Training & Quality in luxury hospitality oversees the development and implementation of training programs to ensure high service standards in hotels or resorts. They work closely with various departments to maintain quality and enhance guest experiences in upscale hospitality settings.
What this role usually involves
- Design and manage training programs for staff across departments.
- Monitor and evaluate service quality to meet luxury hospitality standards.
- Collaborate with management to identify training needs and quality improvements.
- Ensure compliance with brand standards and operational procedures.
- Lead a team responsible for training delivery and quality assurance.
- Report on training outcomes and quality metrics to senior management.
Skills employers usually look for
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Knowledge of luxury hospitality service standards.
- Ability to design effective training materials and sessions.
- Analytical skills to assess quality and training effectiveness.
- Problem-solving skills to address service issues.
Usual qualifications
- A degree or diploma in hospitality management or related field.
- Professional certifications in training or quality management are advantageous.
- Experience in luxury hotel or hospitality environments is often preferred.
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